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eSCM Certified Organization

eSCM-SP Capability Level 4 Certified Service ProviderNipuna Services Limited

Services
Business Process Outsourcing (BPO) for Transaction Processing, Customer Contact and Engineering Services

eSourcing Capability Model for Service Providers v2

The organization has satisfied all eSCM-SP v2 Practices, with provisional satisfaction of the following:

del02: Establish and implement procedures to train clients and end-users.
tfr02: Establish and implement procedures to manage the transfer of personnel to the organization.
tfr03: Establish and implement procedures to ensure the continuity of service during Completion.
tfr04: Establish and implement procedures to transfer resources from the organization.
tfr05: Establish and implement procedures to manage the transfer of personnel from the organization.
tfr06: Establish and implement procedures to transfer to the client, during Completion, the knowledge gained from the specific client engagement.

Current Organizational Information

Nipuna, the Satyam BPO, later certified as Satyam BPO Limited, became Mahindra Satyam BPO following Tech Mahindra's acquisition of Satyam, and now operates as Tech Mahindra Business Services Group
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Previous Contact Information

Kishore Rao
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Certified Locations

Level 5, Block C, Cyber Gateway, HITEC City, Madhapur, Hyderabad 500 081, India

First Technology Place, #3 1st Phase, EPIP, Whitefield, Bangalore 560 066, India

Certificate

Certificate Number 05-005
Awarded on September 27, 2005
Valid until September 27, 2007