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eSCM Certified Organization

eSCM-SP Certified Service Provider Atlantic International BPO

Engagements
Claro Colombia - Prepaid
Claro Colombia - Postpaid

Services
Customer Services Voice and Back Office
Claims Processing and Back Office
Technical Support Services
Fulfillment related to Customer Services

eSourcing Capability Model for Service Providers v2.02

The organization has satisfied all eSCM-SP v2.02 Capability Level 3 Practices in the engagements and their services shown above. The following Practices are provisionally satisfied:

tch04: Establish and implement procedures to manage integration of the organization's technology infrastructure.

tfr01: Establish and implement procedures to verify and account for resources transferred to the organization.

tfr02: Establish and implement procedures to manage the transfer of personnel to the organization.

tfr03: Establish and implement procedures to ensure the continuity of service during Completion.

tfr04: Establish and implement procedures to transfer resources from the organization.

tfr05: Establish and implement procedures to manage the transfer of personnel from the organization.

Contact Information

Elvis Araque Castro
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Certified Locations

Atlantic International BPO
Via 40 No 76-252,
Barranquilla, Colombia

Atlantic International BPO
Carrera 22 # 168-68
Bogota, Colombia

Certificate

Certificate Number 17-027
Awarded on July 19, 2017
Valid until July 18, 2019