Books |
Every now and then, even the same people involved in the literature criticism prefer to delegate their less vital work to somebody else. For instance, they can ask a writing company for help with custom book reports. This delegation helps them concentrate on more important tasks and publications. ITSqc-affiliated faculty, researchers and practitioners remain actively involved in publishing a number of books and book series. These include the Van Haren ITSqc Series and the Springer series in Service Science: Research and Innovations in the Service Economy. Both of these series are edited by Dr. Bill Hefley.
|
ITSqc-affiliated faculty, researchers and practitioners remain actively involved in publishing a number of books and book series. These include the
Van Haren ITSqc Series and the Springer series in
Service Science: Research and Innovations in the Service Economy.
Both of these series are edited by Dr. Bill Hefley.
We are also pleased to provide a link to the Ae-SCM, who have published pocket guides to the eSCM Models (in French).
|
Ae-SCM |
Cloud Computing � Nouveaux modèles (French/Français)
(Ae-SCM) 2012
|
PDF (4.31 M)
get details
|
|
|
|
Ae-SCM |
eSCM et SAS 70: l'assurance vie du client (French/Français)
(Ae-SCM) 2011
|
PDF (0.89 M)
get details
|
|
|
|
Ae-SCM |
eSCM-CL: Le Miniguide du modèle d'aptitude à l'eSourcing pour
les clients (French/Français)
(Ae-SCM) ISBN 978-2-9532421-0-2 2008
|
get details
|
|
|
|
Ae-SCM |
eSCM-SP: Le Miniguide du modèle d'aptitude à l'eSourcing pour
les prestataires (French/Français)
(Ae-SCM) ISBN 978-2-9532421-1-9 2008
|
get details
|
|
|
|
Georges Epinette,
Pierre-Dominique Martin, Benoît Leboucher |
eSCM et Sourcing IT: Le référentiel de la relation client-fournisseur (French/Français)
(Dunod) ISBN 9782100528820 2009
|
get details
|
|
|
|
Bill Hefley,
Ethel A. Loesche |
eSourcing Capability Model for Client Organizations
(ITSqc Series from VanHaren) ISBN 9789087535599 2009
|
get details |
|
|
|
Bill Hefley,
Ethel A. Loesche
Translated by:
Eric Baussand, Eric Herr
|
eSourcing Capability Model pour les organisations clientes - eSCM-CL (édition français)
(ITSqc Series from VanHaren) ISBN 9789087538088 2014
|
get details
|
|
|
|
Bill Hefley, Wendy Murphy |
Service Science, Management and Engineering: Education for
the 21st Century
(Springer series in Service Science: Research and Innovations in the Service
Economy)
ISBN 978-0-387-76577-8 February 1, 2008
|
get details |
|
|
|
Elaine Hyder,
Mark C. Paulk,
Keith M. Heston,
Bill Hefley |
eSourcing Capability Model for Service Providers
(ITSqc Series from VanHaren) ISBN 9789087535612 2009
|
get details |
|
|
|
|
|