Publications Archive: Comparing the eSCM-SP v2 and COPC 2000 CSP Gold Standard
|Bill Hefley, Elaine Hyder, Majid Iqbal, Mark Paulk, Subrata Guha
June 23, 2005
Comparison | PDF (0.51 M)
The eSourcing Capability Model for Service Providers (eSCM-SP),
a best practices model, gives providers of IT-enabled services a reference
model and capability determination methods that they can employ to develop
and improve their capability to consistently deliver highquality services.
The COPC-2000® CSP standards provide performance management frameworks for
the providers of customer-centric service operations. The COPC-2000 CSP Gold Standard
is intended for service providers with established capabilities and high levels of
Both the eSCM-SP and the COPC-2000 CSP Gold Standard are developed
for service providers, thus they both focus on similar issues. The primary focus of the
eSCM-SP is capability improvement. It provides best practices that address the complete
sourcing lifecycle. It also addresses critical issues related to IT-enabled sourcing
(e.g., technology management, knowledge management, and service transfer).
COPC-2000 CSP Gold Standard focuses on providing a performance management framework for
customer-centric service operations. It provides specific guidance on setting organization
direction and process management, and it recommends specific measures for different types of
services. Since its primary focus is management, it does not address service design, deployment,
or service transfer functions to the extent that the eSCM-SP does. On the other hand, the COPC-2000
CSP Gold Standard addresses measurement and performance management aspects in greater detail.
This report provides a brief discussion of how the two are conceptually related, and a detailed
mapping between the Practices of the eSCM-SP and the COPC-2000 CSP Gold Standard requirements.