This appendix (from the eSCM-SP book) presents the mapping between the Outsourcing Professional Body of Knowledge [OPBOK] and the eSCM-SP.
This Appendix presents the mapping between the OPBOK Practices and related eSCM-SP Practices. This appendix may be useful to
Certified Outsourcing Professionals in client organizations who interact with service providers using the eSCM-SP, or by
service providers implementing the eSCM-SP who find themselves interacting with client’s.
Since the focus of the OPBOK and eSCM-SP are on different sides of the sourcing relationship (i.e., client-focused and
provider-focused), a relationship may involve doing similar kinds of activity (with differing focuses – marked in this mapping
as S – or analogous work on each side of the relationship – marked in this mapping with a M for mirrored activities) or
interdependent activities (where work flows between the client and service provider – marked as L or linked).
The ITSqc Series, in association with IAOP, is published globally to document the
eSourcing Capability Models and their impacts in IT services and IT-enabled services. The ITSqc Series is
edited by Dr. Bill Hefley and published by
Van Haren Publishing.