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ITSqc Participating in the IAOP's Outsourcing World Summit

for information:

Bill Hefley, Ph.D., COP
Director, ITSqc

Pittsburgh, PA , February 1, 2012 - ITSqc professionals will be actively participating in the IAOP's 2012 Outsourcing World Summit, to be held in Orlando, Florida, USA, 20-22 February. This conference will be preceeded by an offering of the eSCM Implementation Course.

The eSCM Models and their use are the focus of two parallel sessions in the main program:

  • On Wednesday morning, as part of the Hands-On Practicum For Outsourcing Buyers track, Dr. Bill Hefley, COP, will chair a discussion of the use of the eSCM-CL in client organizations. He will be joined in this session by Diego Tovar discussing adoption of the eSCM-CL in SABMiller, and more broadly in Latin America, as well as other speakers.
  • Also on Wednesday morning, Dr. Jane Siegel, COP, will be chairing a session focused on eSCM-SP in the Hands-On Practicum For Providers and Advisors. She will be joined in this session by Diego Ossa Carvajal, BPO Project Director, Carvajal Servicios y Tecnología, Colombia, and Jorge Osinski, PMP Manager, New Business Acquisition and Quality Programs, IBM Global Delivery Center, Argentina.

Also, on Tuesday morning, Bill Hefley will be taking part in a Keynote Panel focused on Corporate Social Responsibility (CSR) Risks and Rewards. This panel will be moderated by LaMae Allen deJongh, U.S. Human Capital & Diversity Managing Director, Accenture. Other panelists include Essein Lore Eme, Associate Director, The Rockefeller Foundation; Pumela Salela, Advisor to The World Bank; and Jeremy Hockenstein, CEO, Digital Divide Data. Results from the IAOP's most recent Bi-Annual CSR in Outsourcing survey will be discussed.

» presentations

Globalization Today
Globalization Today is the official publication of the IAOP. The mission of Globalization Today magazine is ambitious, yet simple – create the largest and best informatinal publication on outsourcing by uniting and tapping the collective intellect of individuals from around the world. As part of the Globalization Today issue available at the 2012 Outsourcing World Summit, ITSqc will be prominently highlighted as shown here.


About IAOP
IAOP® is the global, standard-setting organization and advocate for the outsourcing profession. With a global community of more than 110,000 members and affiliates worldwide, IAOP is the leading professional association for organizations and individuals involved in transforming the world of business through outsourcing, offshoring, and shared services. For more information, see

About ITSqc
ITSqc, LLC, the spin-off from Carnegie Mellon University created to promote best practice models for the global IT-enabled services industry, was founded to extend the impact of the eSourcing Capability Models. The eSourcing Capability Models were originally developed at Carnegie Mellon University with participation from leading provider, client and advisory organizations. ITSqc, LLC, provides support for these Models, by training professionals about the Models, the eSCM-based methods for determining organizational capabilities, and related professional education programs. ITSqc, LLC, is working with strategic partners and Authorized Organizations to support global adoption of the eSourcing Capability Models.

ITSqc, LLC, Directors are actively involved with IAOP in a variety of activities, including:

  • Bill Hefley, Ph.D., COP
    • Chairperson, Training and Certification Committee
    • Chairperson, Courses and Curriculum Subcomittee
    • Member, Corporate Social Responsibility Subcommittee
    • Judge, Global Outsourcing 100
    • Authorized Global COP Instructor
  • Jeff Perdue, COP
    • Member, Training and Certification Committee
    • Judge, GEO Award
    • Authorized Global COP Instructor
  • Jane Siegel, Ph.D., COP
    • Member, Latin American Advisory Board
    • Member, Advocacy and Outreach Committee
    • Member, Training and Certification Committee
    • Co-Chair, Cloud Computing Chapter
    • Authorized Global COP Instructor