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ITSqc Staff

The ITSqc team is an interdisciplinary group with expertise in maturity model development and related fields such as sourcing and service management, process improvement, operational excellence, human capital management, market research, business process optimization, and experience and interaction design.

ITSqc Team
Team Member Position
Bill Hefley Director
Mark Paulk Consultant
Jeff Perdue Director

Previous Staff and Visiting Scholars at the
IT Services Qualification Center, Carnegie Mellon University (2000-2009)
Organization Visiting Scholars
Accenture Shari Dove, Keith Heston, Kathy Jacoby
COPPE / Federal University of Rio de Janeiro Rafael Paim Cunha Santos, Elaine Yamashita
EDS John McGraw
IBM Global Services Michael Ball, Bonny Eberly, Jabe Hickey, Greg Markel, Chet Mauk, David Northcutt, George Stark
IT Services Qualification Center, Carnegie Mellon University Elaine Hyder, Majid Iqbal, Pawan Khera, Jane Siegel
Management Development Institute Mahadeo Jaiswal
Satyam Computer Services, Ltd. Ravi Chander, Subrata Guha, Rajesh Gupta, Bennet Suresh Kumar, K. Madhu, Habeeb Mahaboob, Vivek Mahendra, Palanivelrajan Subramanian
The Boeing Company John Vu
TPI Ethel Loesche

ITSqc Founders

ITSqc, LLC, the spin-off from Carnegie Mellon University created to promote best practice models for the global IT-enabled services industry, was founded in 2009 by Bill Hefley, Jeff Perdue, and Jane Siegel.

ITSqc Mission

ITSqc, LLC, aims to extend the impact of the eSourcing Capability Models (eSCM-SP for service providers and eSCM-CL for client organizations). The eSourcing Capability Models were originally developed at Carnegie Mellon University with participation from leading provider, client, and advisory organizations. ITSqc, LLC, provides support for these Models, by training professionals about the Models, the eSCM-based methods for determining organizational capabilities, and related professional education programs.