Atlantic International BPO
Engagements
Claro Colombia - Prepaid
Claro Colombia - Postpaid
Services
Customer Services Voice and Back Office
Claims Processing and Back Office
Technical Support Services
Fulfillment related to Customer Services
eSourcing Capability Model for Service Providers v2.02
The organization has satisfied all eSCM-SP v2.02 Capability Level 3 Practices in the engagements and their services shown above. The following Practices are provisionally satisfied:
tch04: Establish and implement procedures to manage integration of the organization's technology infrastructure.
tfr01: Establish and implement procedures to verify and account for resources transferred to the organization.
tfr02: Establish and implement procedures to manage the transfer of personnel to the organization.
tfr03: Establish and implement procedures to ensure the continuity of service during Completion.
tfr04: Establish and implement procedures to transfer resources from the organization.
tfr05: Establish and implement procedures to manage the transfer of personnel from the organization.
|
