An Evaluation for Certification is a third-party external evaluation of a service provider's capability. These are the only eSCM Capability Determination methods that can lead to certification by ITSqc, and should be used when an organization wants a public record of its capabilities. Evaluation occurs according to certain criteria and characteristics predetermined and created by professionals, buy a personal statement online to understand them better. A Full Evaluation for Certification is based on evidence of the service provider's implementation of all 84 Practices in the eSCM-SP.
A Mini Evaluation for Certification is based on evidence of the service
provider's implementation of selected Practices in the eSCM-SP.
Many service providers choose to be evaluated for eSCM certification. This process makes use of the eSCM Capability Determination method, and may result in the organization earning ITSqc certification at a particular Capability Level of the eSCM-SP. Similarly, client organizations may choose to become certified by attaining a particular Capability Level of the eSCM-CL.
eSCM-SP Certification was designed to allow service providers to continue their organizational improvement. They can achieve higher Capability Levels to differentiate a service provider from its competitors. Client organizations look for eSCM-SP certification as they evaluate potential service providers.
The following tables show the status of eSCM-SP Certified Organizations.
Current eSCM-SP Certified Organizations
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Current eSCM Certifications are those certifications that are currently in force, having been granted by the
ITSqc Certification Board. |
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Mini |
Atlantic International BPO
Engagements:
- Claro Colombia - Prepaid
- Claro Colombia - Postpaid
Services:
- Customer Services Voice and Back Office
- Claims Processing and Back Office
- Technical Support Services
- Fulfillment related to Customer Services
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Barranquilla and Bogota, Colombia |
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Mini |
Capgemini Mexico S de RL de CV (Capgemini Mexico)
Services:
- Application Management Services
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Aguascalientes and Mexico City, Mexico |
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Suspended eSCM-SP Certifications |
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Suspended eSCM Certifications are those certifications that have been temporarily suspended, pending a surveillance audit (or mini-evaluation) of a certified organization. This surveillance audit (or Mini-evaluation) can occur in the event of changes significantly affecting the activity and operation of the certified organization (such as change of ownership, changes in personnel or equipment), or if analysis of a complaint or any other information indicates that the certified organizations no longer complies with the requirements of the eSCM Model. |
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Expired eSCM-SP Certifications |
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Expired eSCM Certifications are those certifications whose certification validaity dates have been reached. When approved by the
ITSqc Certification Board, Certificates of Capability are issued by ITSqc for a period of two years. Certificates of Capability do not automatically extend or renew. |
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Full |
Business Processes Division of Allianz Cornhill Information Services (ACIS-BP)
Services:
- IT Applications,
- IT Operations,
- Business Processes, and
- Corporate Function Services
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Trivandrum, Kerala, India |
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Full |
Hinduja Global Solutions
Services:
- Customer Services voice and back office,
- Claims Processing and back office,
- Technical Support Services, and
- Fulfillment related to Customer Services
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India
Bangalore, Karnataka
Chennai, Tamil Nadu
Nagercoil, Tamil Nadu
Navi Mumbai, Maharashtra
Guntur, Andhra Pradesh
Siliguri, West Bengal
Durgapur, West Bengal
Hyderabad, Telangana
Mysore, Karnataka
Philippines
Muntinlupa City
Quezon City
Iloilo City
USA
El Paso, Texas
Peoria, Illinois
St. Louis, Missouri
Waterloo, Iowa
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Full |
BP Division (ACIS-BP) of Allianz Cornhill Information Services
Services:
- IT Applications,
- IT Operations,
- Business Processes, and
- Corporate function services
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Trivandrum, Kerala, India |
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Full |
Hinduja Global Solutions
Services:
- Customer Services voice and back office,
- Claims Processing and back office,
- Technical Support Services, and
- Fulfillment related to Customer Services
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India
Bangalore, Karnataka
Chennai, Tamil Nadu
Durgapur, West Bengal
Guntur, Andhra Pradesh
Hyderabad, Andhra Pradesh
Navi Mumbai, Maharashtra
Mysore, Karnataka
Nagercoil, Tamil Nadu
Siliguri, West Bengal
Philippines
Quezon City
Iloilo City
USA
Peoria, IL
Waterloo, IA
St. Louis, MO
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Full |
Infosys BPO Ltd.
Services:
- Customer Service,
- Finance & Accounting,
- HR Outsourcing,
- Knowledge Services,
- Order Management,
- Sourcing and Procurement, and
- Industry Solutions (IS)
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Bangalore, Pune and Jaipur, India |
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Full |
IBM Global Delivery Centre, Argentina
Services:
- IT Applications and
- Infrastructure support
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Buenos Aires, Argentina |
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Full |
iNautix Technologies India Pvt Limited
Services:
Business Process Operations and
Technology Infrastructure Management |
Chennai, India |
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Full |
IBM Brazil Global Technology Services Strategic Outsourcing (GTS SO)
Services: IT applications and infrastructure support |
Hortolândia, São Paulo, and Rio de Janiero, Brazil |
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Full |
Infosys BPO Limited
Services: Customer Contact Services, Finance and Accounting, Human Resource Outsourcing, Knowledge Services, Order Management and Procurement, and Industry Solutions |
Bangalore, Pune and Jaipur, India |
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Full |
IBM Global Delivery Centre, Argentina
Services:
- IT Applications and
- Infrastructure support
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Buenos Aires, Argentina |
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Full |
Cognizant BPO
Services: Banking and Financial, Enterprise, Healthcare, Insurance, and Life Sciences Services. |
Chennai, Mumbai and Hyderabad, India |
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Full |
Phoenix Health Systems - Children's Hospital Pittsburgh
Services: Application & Integration services, Project & Portfolio Management services, Help Desk, Desktop, and Network services |
Pittsburgh, PA USA |
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Full |
IBM Brazil Global Technology Services Strategic Outsourcing (GTS SO)
Services: IT applications and infrastructure support |
Hortolândia, São Paulo, and Rio de Janiero, Brazil |
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Full |
Satyam BPO Limited
Services: Transaction Processing, Customer Contact and Engineering Services |
Hyderabad and Bangalore, India |
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Full |
Infosys BPO Limited
Services: Customer Contact Services, Finance and Accounting, Human Resource Outsourcing,
Knowledge Services, Order Management and Procurement, and Industry Solutions |
Bangalore, Pune and Jaipur, India
Brno, Czech Republic |
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Full |
IBM Global Delivery Centre, Argentina
Services: IT Applications and Infrastructure support |
Urquiza, Argentina |
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Full |
Frontline Outsourcing (Asia) PTE LTD
Services: Infrastructure Management, Application Management, and Business Process Management |
Chai Chee, Singapore |
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Full |
SK C&C, OS Infra Business Division
Services: Mainframe, Server Operations, and Network Services |
Gyeonggi-do, Korea and Daejeon, Korea |
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Full |
IBM Global Services India (IGSI), BTO Operations and IBM-Daksh, a wholly owned subsidiary of IBM
Services: Customer Relationship Management (CRM), Procurement, Finance and Administration (F&A), Human Resources |
Bangalore, India |
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Full |
LG CNS Infrastructure Service Center (ISC)
Services: Mainframe, Server Operations, Disaster Recovery Services |
Incheon, Korea |
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Full |
Nipuna Services Limited
Services: Business Process Outsourcing (BPO) for Transaction Processing, Customer Contact and Engineering Services |
Hyderabad, India
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Full |
Accenture Services Pvt. Ltd.
Services: Finance and Accounting Services |
Bangalore, India
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Full |
SK C&C
Services: Data Center Services (Mainframe, Server, Network Services and Information Service Assistance Center (ISAC)) |
Daejeon and Seoul, Korea |
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Full |
LG CNS Infrastructure Service Center (ISC)
Services: Data Center Services (Mainframe Management, Server Management, and Disaster Recovery Services) |
Incheon and Seoul, Korea |
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Full |
LG CNS, LG*Net Network Service Center
Services: Network Operation Management and Customer Service Request Management |
Seoul, Korea |
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Withdrawn eSCM-SP Certifications |
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Withdrawn eSCM Certifications are those certifications which have been withdrawn, for cause, by the eSCM Certification Board. Typically, certifications remain in effect for their entire period of validity, except as addressed by a change in status, complaint, or non-compliance and a resulting mini-evaluation which results in the withdrawal of the eSCM Certification by ITSqc. |
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