The ITSqc Series, in association with IAOP, is published globally to document the
eSourcing Capability Models and their impacts in IT services and IT-enabled services. The ITSqc Series is
edited by Dr. Bill Hefley and published by
Van Haren Publishing.
Input from industry and government participants is vital to the improvement of the Models. To provide feedback or suggest changes to any of our publications, please use the Change Request form.
download ‘eSCM-CL v1.1 Errata’ now
ITSqc Series - Van Haren US site
ITSqc Series - Van Haren International site