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Publications Archive: Comparing the eSCM-SP v2 and ISO 9001:2000

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Bill Hefley, Elaine Hyder, Majid Iqbal, Mark Paulk, Subrata Guha
March 4, 2005
Comparison | PDF (0.57 M)

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The eSourcing Capability Model for Service Providers (eSCM-SP), a best practices model, gives providers of IT-enabled services a reference model and capability determination methods that they can employ in order to develop and improve their capability to consistently deliver high-quality services. ISO 9001 standard specifies the requirements for a quality-management system. This is a general-purpose standard applicable to all types of business.

The main conceptual differences between ISO 9001 and the eSCM-SP are applicability and structure. The eSCM-SP provides five levels capability improvement framework for the providers of IT-enabled services. It addresses specific requirements of IT-enabled sourcing engagements.

ISO 9001 defines requirements in very generic terms applicable to all types of industry. Because if its generic nature, it does not address some specific issues related to IT-enabled sourcing.

This report provides a brief discussion of how the two are conceptually related, and a detailed mapping between the Practices of the eSCM-SP and the service management processes of ISO 9001:2000.
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