ITSqc Logo
| site map | contact us | English Français Español Português Italiana Deutsch Nederlands

Publications Archive: Measurement and the eSCM-SP v2

« back
Mark Paulk, Shari Dove, Subrata Guha, Elaine Hyder, Majid Iqbal, Kathy Jacoby,
David Northcutt, George Stark

January 21, 2005
Measurement | PDF (1.12 M)

Document Cover Image
The eSourcing Capability Model for Service Providers (eSCM-SP) is a "best practices" capability model. It provides guidance to service providers on improving their capability across the sourcing lifecycle, and it provides clients with an objective means of evaluating the capability of service providers. Measurement is fundamental to effective service management, business process outsourcing (BPO), and organizational improvement. This report describes the importance of aligning an organization's measurements with its business objectives. It provides guidance on measurement principles and defines four measurement categories that span the Practices of the eSCM-SP. Examples and lessons learned are used to illustrate the principles and guidance.
Step 1 Please tell us about yourself and join our mailing list (Optional)
sign up (opens in a new window)
Step 2  download ‘Measurement and the eSCM-SP v2’ now (opens in a new window)

Get Adobe Reader

Our documents are produced in PDF format, and are compatible with Acrobat 5 or later versions of this application.

get Adobe Reader

Change Request

Input from industry and government participants is vital to the improvement of the Models. To provide feedback or suggest changes to any of our publications, please use the Change Request form.

» submit a change request