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Publications Archive: Comparing the eSCM-SP v2 and Six Sigma

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Tanya Kaul, Mark Paulk
December 30, 2006
Comparison | PDF (0.25 M)

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The eSourcing Capability Model for Service Providers (eSCM-SP) is a best practices model developed to provide IT-enabled sourcing service providers with a reference model and capability determination methods to improve their capability to consistently deliver high-quality services in the networked economy. Six Sigma is a business-focused approach to performance excellence based on quality management and statistical insight. Both of these frameworks apply principles of good management, process improvement, and quality management in their respective domains. Although there are differences in approach, scope, and focus, there is significant overlap between the two. This report contains overviews of the eSCM and Six Sigma and a discussion of their conceptual relationships.
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