ITSqc Logo
| site map | contact us | English Français Español Português Italiana Deutsch Nederlands

Publications Archive: eSCM-SP v2.01, Part 1

« back
Elaine Hyder, Mark Paulk, Keith Heston
December 22, 2006
Model | PDF (3.94 M)

Document Cover Image
Organizations are increasingly delegating their information technology (IT) intensive business activities to external service providers to take advantage of the rapid evolution of the global telecommunications infrastructure. The business processes being outsourced range from routine and non-critical tasks, which are resource intensive and operational, to strategic processes that directly impact revenues. Managing and meeting client expectations is a major challenge in sourcing of IT-enabled services, and examples of failure abound.

The eSourcing Capability Model for Service Providers (eSCM-SP) is a "best practices" capability model with three purposes: (1) to give service providers guidance that will help them improve their capability across the sourcing life-cycle, (2) to provide clients with an objective means of evaluating the capability of service providers, and (3) to offer service providers a standard to use when differentiating themselves from competitors.

The eSCM-SP was developed by a consortium led by Carnegie Mellon University's Information Technology Services Qualification Center (ITsqc). In November 2001 the eSCM v1.0 was released. After significant evaluation and revision, the eSCM for Service Providers (eSCM-SP) v1.1 was released in October 2002. The current version, the eSCM-SP v2, is composed of 84 Practices that address the critical capabilities needed by IT-enabled service providers. This document provides valuable information about the eSCM-SP, its implementation, and methods to evaluate and certify service providers.
Want to
know more?
Please tell us about yourself and join our mailing list (Optional)
sign up (opens in a new window)

eSCM Models are Published in the ITSqc Series

ITSqc, LLC   VanHaren Publishing   IAOP

The ITSqc Series, in association with IAOP, is published globally to document the eSourcing Capability Models and their impacts in IT services and IT-enabled services. The ITSqc Series is edited by Dr. Bill Hefley and published by Van Haren Publishing.

ITSqc Series - Van Haren US site

ITSqc Series - Van Haren International site

Change Request

Input from industry and government participants is vital to the improvement of the Models. To provide feedback or suggest changes to any of our publications, please use the Change Request form.

» submit a change request