Related Publications |
Faculty and researchers associated with ITSqc have prepared many papers and other publications, but in addition to the proposed documents, you can also get acquainted with the advanced writer property, where you can read materials on a wide range of topics. This page includes bibliographic references for many of these publications by ITSqc-affiliated researchers. This page also provides pointers to other publications addressing adoption and use of the eSCM Models.
The full text of many of these publications is downloadable in PDF format. They are saved in PDF (version 5) format, so they can be read using Adobe's Reader software. Printed copies of publications which are not downloadable must be requested from the author(s).
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Type
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Bryon Balint |
Field Studies in Offshoring and Process Standardization
April 7, 2010
Ph.D. dissertation |
PDF (0.62 M)
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Bryon Balint |
How Internal Process Standardization Improves Performance:
Evidence from a Multinational Service Provider
August 30, 2007
Conference Paper |
PDF (0.16 M)
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Bryon Balint, Chris Forman, Sandra Slaughter,
Elaine Hyder, Mark Paulk |
Knowledge Transfer and Quality Practices in the
Implementation of a Sourcing Capability Model
March 22, 2007
White Paper - Sloan Industry Studies Working Papers, 2007 Number
WP-2007-03 |
PDF (0.66 M)
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Bryon Balint, Chris Forman, Elaine Hyder, Mark
Paulk, Sandra Slaughter |
Knowledge Transfer and Quality Practices in the
Implementation of a Capability Model for Outsourcing
November 1, 2006
Conference Paper - INFORMS, Pittsburgh, PA |
PDF (0.30 M)
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Bill Hefley and Ron Babin |
Outsourcing Professionals� Guide to Corporate Responsibility
November 20, 2013
Book - Van Haren Publishing |
get details
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Bill Hefley |
eSCM-CL - Sourcing Best Practices and Benefits
February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012 |
PDF (1.06 M)
download
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Bill Hefley,
Sheshadri BC,
Marie-Noëlle Gibon |
Achieving Operational Excellence and Aligning Strategy:
Benefits and Impacts of the eSourcing Capability Models
October 16, 2009
Conference Presentation - IAOP 2009 European Outsourcing Summit, Copenhagen, Denmark |
PDF (0.86 M)
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Bill Hefley, Jane Siegel, Jeff Perdue |
Identifying Issues in Sourcing: Informing Development of
Best Practices
November 7, 2006
Presentation - INFORMS, Pittsburgh, PA |
PDF (0.19 M)
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Bill Hefley, Jane Siegel, Jeff Perdue |
Performance Improvements by Implementing Best Practices in
an IT Outsourcing Service Provider
November 6, 2006
Presentation - INFORMS, Pittsburgh, PA |
PDF (0.25 M)
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Keith Heston |
Audiofile: Benefits of using eSCM-SP and eSCM-CL
September 7, 2007
Audio File - Accenture |
more details
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Keith Heston |
Audiofile: Standardizing IT and Business Process Delivery for High Performance
October 20, 2010
Audio File - Accenture |
more details
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Keith Heston |
Multi-Site Implementation of the eSourcing Capability
Model for Service Providers
November 6, 2007
Conference Paper - INFORMS, Pittsburgh, PA |
PDF (0.22 M)
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Keith Heston, Shari Dove |
Improving Outsourcing Capabilities and Performance to
Achieve High Performance
February 11, 2009
White Paper - Accenture, Chicago, IL |
more details
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Jabe Hickey, Jane Siegel |
Improving service delivery through integrated quality
initiatives: A case study
January 24, 2008
Journal Article |
PDF (0.15 M)
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Elaine Hyder, Mark Paulk, Keith Heston |
e-Sourcing Capability Model for Service Providers
(eSCM-SP) v2: An Overview
November 7, 2006
Presentation - INFORMS, Pittsburgh, PA |
PDF (0.17 M)
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Mahindra Satyam |
eSourcing Capability Model – Transformation of Mahindra
Satyam BPO
2009
White Paper - Mahindra Satyam, Hyderabad, India |
PDF (1.11 M)
download
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David Northcutt, Mark Paulk |
A Statistical Sampling Methodology for eSCM-SP Assessments
November 7, 2006
Presentation - INFORMS, Pittsburgh, PA |
PDF (0.06 M)
download
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Jorge Osinski |
How eSCM fits in our Quality Strategy - IBM Argentina, Global Delivery Center
February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012 |
PDF (0.63 M)
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Diego Ossa |
A step forward with eSCM model
February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012 |
PDF (1.16 M)
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Mark Paulk, Elaine Hyder |
Common Pitfalls in Statistical Thinking
June 1, 2007
White Paper - ASQ Software Quality Professional, Vol. 9, No. 3, June
2007, pp. 12-19. |
PDF (0.16 M)
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Mark Paulk, Keith Heston, Elaine Hyder |
Understanding Statistical Thinking in the eSCM-SP
November 7, 2006
Conference Paper - INFORMS, Pittsburgh, PA |
PDF (0.24 M)
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Jeff Perdue, Ruchi Gupta |
The Next Level of Business Excellence
February 19, 2013
Conference Presentation - IAOP Outsourcing World Summit 2013 |
PDF (1.27 M)
download
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Bill Phifer |
Operations Management and Strategic Outsourcing:
Coordinating the Relationship for Success
November 6, 2006
Presentation - INFORMS, Pittsburgh, PA |
PDF (0.24 M)
download
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Jane Siegel |
eSCM-SP - Sourcing Best Practices and Benefits
February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012 |
PDF (0.67 M)
download
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Diego Tovar |
eSCM-CL: A practical perspective
February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012 |
PDF (1.79 M)
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Ae-SCM introduces Le Guide |
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