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Author |
Date |
Type
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Bill Hefley and Ron Babin |
Outsourcing Professionals’ Guide to Corporate Responsibility
November 20, 2013
Book - Van Haren Publishing |
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Jeff Perdue, Ruchi Gupta |
The Next Level of Business Excellence
February 19, 2013
Conference Presentation - IAOP Outsourcing World Summit 2013 |
PDF (1.27 M)
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Bill Hefley |
eSCM-CL - Sourcing Best Practices and Benefits
February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012 |
PDF (1.06 M)
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Jorge Osinski |
How eSCM fits in our Quality Strategy - IBM Argentina, Global Delivery Center
February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012 |
PDF (0.63 M)
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Diego Ossa |
A step forward with eSCM model
February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012 |
PDF (1.16 M)
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Jane Siegel |
eSCM-SP - Sourcing Best Practices and Benefits
February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012 |
PDF (0.67 M)
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Diego Tovar |
eSCM-CL: A practical perspective
February 22, 2012
Conference Presentation - IAOP Outsourcing World Summit 2012 |
PDF (1.79 M)
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Keith Heston |
Audiofile: Standardizing IT and Business Process Delivery for High Performance
October 20, 2010
Audio File - Accenture |
more details
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Bryon Balint |
Field Studies in Offshoring and Process Standardization
April 7, 2010
Ph.D. dissertation |
PDF (0.62 M)
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Bill Hefley,
Sheshadri BC,
Marie-Noëlle Gibon |
Achieving Operational Excellence and Aligning Strategy:
Benefits and Impacts of the eSourcing Capability Models
October 16, 2009
Conference Presentation - IAOP 2009 European Outsourcing Summit, Copenhagen, Denmark |
PDF (0.86 M)
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Keith Heston, Shari Dove |
Improving Outsourcing Capabilities and Performance to
Achieve High Performance
February 11, 2009
White Paper - Accenture, Chicago, IL |
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Mahindra Satyam |
eSourcing Capability Model – Transformation of Mahindra
Satyam BPO
2009
White Paper - Mahindra Satyam, Hyderabad, India |
PDF (1.11 M)
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Jabe Hickey, Jane Siegel |
Improving service delivery through integrated quality initiatives: A case study
January 24, 2008
Journal Article |
PDF (0.15 M)
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Keith Heston |
Multi-Site Implementation of the eSourcing Capability Model for Service Providers
November 6, 2007
Conference Paper - INFORMS, Pittsburgh, PA |
PDF (0.22 M)
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Keith Heston |
Audiofile: Benefits of using eSCM-SP and eSCM-CL
September 7, 2007
Audio File - Accenture |
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Bryon Balint |
How Internal Process Standardization Improves Performance: Evidence from a Multinational Service Provider
August 30, 2007
Conference Paper |
PDF (0.16 M)
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Mark Paulk, Elaine Hyder |
Common Pitfalls in Statistical Thinking
June 1, 2007
White Paper - ASQ Software Quality Professional, Vol. 9, No. 3, June 2007, pp. 12-19. |
PDF (0.16 M)
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Bryon Balint, Chris Forman, Sandra Slaughter, Elaine Hyder, Mark Paulk |
Knowledge Transfer and Quality Practices in the Implementation of a Sourcing Capability Model
March 22, 2007
White Paper - Sloan Industry Studies Working Papers, 2007 Number WP-2007-03 |
PDF (0.66 M)
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Bill Hefley, Jane Siegel, Jeff Perdue |
Identifying Issues in Sourcing: Informing Development of Best Practices
November 7, 2006
Presentation - INFORMS, Pittsburgh, PA |
PDF (0.19 M)
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Elaine Hyder, Mark Paulk, Keith Heston |
e-Sourcing Capability Model for Service Providers (eSCM-SP) v2: An Overview
November 7, 2006
Presentation - INFORMS, Pittsburgh, PA |
PDF (0.17 M)
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David Northcutt, Mark Paulk |
A Statistical Sampling Methodology for eSCM-SP Assessments
November 7, 2006
Presentation - INFORMS, Pittsburgh, PA |
PDF (0.06 M)
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Mark Paulk, Keith Heston, Elaine Hyder |
Understanding Statistical Thinking in the eSCM-SP
November 7, 2006
Conference Paper - INFORMS, Pittsburgh, PA |
PDF (0.24 M)
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Bill Hefley, Jane Siegel, Jeff Perdue |
Performance Improvements by Implementing Best Practices in an IT Outsourcing Service Provider
November 6, 2006
Presentation - INFORMS, Pittsburgh, PA |
PDF (0.25 M)
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Bill Phifer |
Operations Management and Strategic Outsourcing: Coordinating the Relationship for Success
November 6, 2006
Presentation - INFORMS, Pittsburgh, PA |
PDF (0.24 M)
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Bryon Balint, Chris Forman, Elaine Hyder, Mark Paulk, Sandra Slaughter |
Knowledge Transfer and Quality Practices in the Implementation of a Capability Model for Outsourcing
November 1, 2006
Conference Paper - INFORMS, Pittsburgh, PA |
PDF (0.30 M)
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