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Organizations are increasingly delegating IT-intensive business activities to external service providers, captive offshore units, or internal shared service centers to take advantage of new growth in the global telecommunications infrastructure, opportunities for process efficiency and operational excellence, and yield the benefits of innovation and transformation. The business processes being outsourced range from routine and non-critical tasks, to strategic processes that directly impact revenues. Managing and meeting client expectations is a major challenge in these business relationships, and examples of failure abound.

The eSourcing Capability Models were developed to provide guidance to both clients and service providers in these relationships.

eSourcing Capability Model for Service Providers
The eSCM-SP helps sourcing organizations manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. Implementation and use of the model improves sourcing relationships while differentiating adopters from competition. (more)

eSourcing Capability Model for Client Organizations
The eSCM-CL enables client organizations to appraise and improve their capability to develop more effective relationships, to better manage these relationships, and to experience fewer failures in their eSourcing relationships. (more)

ITSqc Series

ITSqc, LLC   VanHaren Publishing   IAOP

The ITSqc Series, in association with IAOP, is published globally to document the eSourcing Capability Models and their impacts in IT services and IT-enabled services. The ITSqc Series is edited by Dr. Bill Hefley and published by Van Haren Publishing.

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Upcoming Courses

A schedule of upcoming training courses provide details on planned training offerings.

ITSqc's executive education offerings include a variety of half to 5 day training courses taught by ITSqc and our Authorized Organizations.

Private course offerings are also available. Special arrangements for the delivery of these courses, including the length and location of the training, can be made on a case-by-case basis.

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