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eSCM-SP Model Course

ITSqc Price
US $2500.00
Course Description
The eSourcing Capability Model for Service Providers course introduces participants to the concepts, terminology, and structure of the Model and the interrelationships of the Model components. Participants will gain an understanding of the value of the Model for service providers and clients and identify major characteristics of service providers at different capability levels. Participants who have successfully completed the course will receive a certificate of completion.
As part of the course, participants will receive the Model book, "eSourcing Capability Model for Service Providers", the course notebook, and supplemental readings.
  • What is IT-enabled Sourcing?
  • Benefits and Risks
  • Success and Failures in Sourcing
  • Need for and Development of the Model
  • Model Structure
  • Practice Descriptions
  • Support practices
  • Capability Areas and Practice Overview
  • Capability Levels
  • Using the Model
  • Model Summary
There are five overall learning objectives for this course:
  1. Be able to define IT-enabled sourcing and the reasons for success or failure
  2. Be able to describe the value of the Model to service providers and clients
  3. Understand the structure of the eSCM-SP and the interrelationship of its components.
  4. Become familiar with Capability Areas and Practices.
  5. Understand the key concepts and themes expressed in the Capability Levels.
8:30 to 5:30 each day

Who Should Attend

  • Senior managers responsible for providing IT-enabled outsourcing services
  • Service providers who are interested in quality improvement or planning improvement programs
  • Clients seeking risk mitigation and consistent criteria for selection of providers
  • Service providers who will be participating in an eSCM-SP capability determination or self-appraisal
  • Quality consultants and evaluators who want to learn about a new quality model
  • Quality consultants who want to become authorized as part of an eSCM-SP Capability Determination Team


  • Bachelor's of Arts or Sciences from an accredited institution of higher education
  • Five or more years of experience in quality efforts or outsourcing

Course Registration

Check the Course Calendar for upcoming courses. Contact the training provider to register for the course.

You may register for upcoming ITSqc training courses via email, fax or phone.

Professional Certification

This eSCM-SP Model course earns 25 Points towards COP certification or 15 CEHs towards COP recertification.

For more information, click here.