eSourcing Capability Models provide best practices frameworks for managing sourcing and delivery of sourced services.
Organizations are increasingly delegating IT-intensive business activities to external service providers, captive offshore units, or internal shared service centers. The eSourcing Capability Models were developed to provide guidance to both clients and service providers in these eSourcing relationships. It’s not as simple as somebody asking to buy term papers online; it is a complex process that consists of providing full support and step-by-step training to achieve the best possible results.
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ITSqc, LLC, the spin-off from Carnegie Mellon University created to promote best practice models for the global IT-enabled services industry, was founded to extend the impact of the eSourcing Capability Models (eSCM-SP for service providers and eSCM-CL for client organizations). The eSourcing Capability Models were originally developed at Carnegie Mellon University with participation from leading provider, client, and advisory organizations. ITSqc, LLC, provides support for these Models, by training professionals about the Models, the eSCM-based methods for determining organizational capabilities, and related professional education programs. ITSqc, LLC, is working with Strategic Partners and Authorized Organizations to support global adoption of the eSourcing Capability Models.
eSourcing Capability Models
Organizations are increasingly delegating IT-intensive business activities to service providers, taking advantage of new capabilities in the global telecommunications infrastructure. Service providers range from in-house units to shared service centers to captive offshore units to external service providers. Business processes being delegated range from in-sourced shared services to outsourced routine and non-critical tasks, as well as outsourced strategic processes that directly impact revenues. Managing and meeting client expectations and providing effective governance of these relationships are major challenges in these business relationships. The eSourcing Capability Models are "best practices" capability models supported by a set of qualification methods to improve sourcing relationships in the Internet-enabled economy. The eSourcing Capability Model for Service Providers (eSCM-SP) and the eSourcing Capability Model for Client Organizations (eSCM-CL) are complementary models addressing both sides of these relationships.
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